General contact form

Complete the form below to get in touch by email. By selecting the area relevant to your query, we’ll make sure your email gets to the right person so they can respond. If you are making contact with us on behalf of another person, please provide your own contact details for verification purposes. Please keep your message brief.

Amber Community is open Monday to Friday from 9.00am to 5.00pm.

We do not offer crisis support. If you or someone close to you is experiencing distress or is in immediate danger, dial 000.

We are closed on weekends, after hours and on public holidays. You can leave a message with us at 1300 367 797, and we will respond to your inquiry as soon as possible.

We are closed from 12 noon on Tuesday 24 December 2024, and reopen at 9am on Thursday 2 January 2025.
For crisis support during this time, please contact:
Lifeline  13 11 14
Beyond Blue  1300 224 636
GriefLine 1300 845 745

Alternatively, please feel free to leave a message at 1300 367 797, and we will get back to you on our return.

Feedback and Complaints

Amber Community acknowledges and respects the rights of all people to express their opinion about our work – whether complimentary or critical. We encourage feedback and will respond to complaints in a timely manner. You can read more about our policy and procedure here.

Please provide your feedback by downloading our feedback and complaints form and emailing it to our Office Manager or CEO.

Parking and public transport information for visitors to our head office

For visitors, there is half-hour and two-hour parking out the front of the building on Redland Drive. There is all-day parking opposite the building. Make sure you check the parking signs.

The main public transport is by train services at Mitcham Station via the Belgrave and Lilydale lines.
Mitcham Station (1.7 km from the office)
Mitcham Rd/Calcutta St Mitcham VIC 3132

Bus 736 or 765 from Mitcham Station (Delhi St/Mitcham Road) departs every 15 minutes and drops off at Premier Ave/Mitcham Road.

Useful links and websites

If you are in need of immediate support, please contact your GP or one of the following services may be helpful.

• Road trauma support organisations in other states
• Mental health and other support organisations

Translating and Interpreting Service (TIS National) 

Call 131 450 for a 24/7 phone interpreting service is available to help you get in touch with any of the above services.

• Immediate phone interpreting service
• Pre-booked phone interpreting service