Every year, Amber Community conducts more than two thousand face-to-face, online and telephone counselling sessions.

Counselling sessions are free of charge, confidential and unlimited in number for anyone affected by a collision on the roads (or involving any public transport), whenever this may have occurred. Sessions may be conducted face-to-face, online or by telephone. You do not need a referral to access our services.

Our clients include bereaved families, friends and colleagues; injured people and carers; drivers and passengers; and people who were first on scene – witnesses, citizens who offered assistance, and emergency service workers.

We are not a crisis service; our office hours are between 9 am – 5 pm, Monday to Friday. If you need to speak to someone urgently, please call Lifeline on 13 11 14.

While there are times when there is a high demand for our service, we do make a concerted effort to get back to people promptly. Click here to access fact sheets to help you understand what might occur, and ways to cope with these natural reactions.

If you would like more information, or if you would like to make an appointment with one of our counsellors, please call 1300 367 797. 

 A video talks about our counselling and support services. Please note this video contains lived experience stories.


Mustafa talks about what happens in a counselling session.



Lorraine talks about what you can do as a parent or carer for a child impacted by road trauma to help them.


 Leanne talks about how to book in for a counselling session.


Claire talks about what you could say to someone impacted by road trauma.