1300 367 797

formerly Road Trauma Support Services Victoria

Terms and Conditions

 

Attendance 

  • Arrive 15 minutes (10 minutes for the Online RTAS program)  before the start time. Arrival after the start time will result in you not being able to take part in the seminar. A 100% rebooking fee applies if you need to book into another seminar because of late arrival or failure to attend unless you can demonstrate documented evidence of your unforeseen absence (e.g. a medical certificate).  
  • Upon arrival at a venue-based seminar, you will need to produce your letter of confirmation as well as your driver’s license or another official form of photo identification. 
  • Upon entry to a Zoom seminar, you will need to produce your driver’s license or another official form of photo identification. 
  • If any assistance is required for reading and/or writing or language purposes, we require you to provide your own interpreter/aide and advise at the time of booking. Please note that you must be in the same room as your interpreter/aide if attending an online or venue seminar. 
  • You must fully participate in the seminar for a certificate to be issued. Disruptive or unruly behaviour will result in automatic exclusion from this and any future seminars and a certificate will not be issued.
  • You must complete the pre and post evaluation survey in order for a certificate to be issued. The evaluation is sent to you via email from InSync Surveys. The pre-evaluation survey must be completed prior to the commencement of the seminar. The post-evaluation survey must be completed following the seminar.
  • You must not be under the influence of any drug/s including alcohol.
  • You must not drive unlicenced to and from the seminar.
  • If you have been charged with dangerous or recklessly causing serious injury, culpable driving causing death or road rage, this seminar may not suitable for you. Please call us on 1300 367 797 and we can discuss your suitability or assist you to find an alternative program.
  • If you have elected to have your certificate as a hard copy it will be sent by mail from our office within 10 working days and soft copies will be sent via email within 48 hours. An administration fee of $20 applies for the replacement of certificates.
  • If you are participating in an online seminar, the Zoom link and insync survey are emailed to your registered email address prior to the seminar. A reminder text will be sent to your registered contact number at 9 am on the day of the seminar (For Saturday seminars, texts are sent on Friday at 9 am). In the event that you do not receive your Zoom link, you must notify Amber Community by calling 1300 367 797 during business hours (Monday to Friday 9 am – 5 pm). Failure to do so will incur a 100% rebooking fee, should you wish to book another seminar.       

Cancellation and Transfer Policy 

  • If you cancel more than seven days prior to the seminar, a refund (less 20% administration fee) will be issued. 
  • No refunds will be issued for cancellations made within seven days of the seminar unless you can demonstrate documented evidence of your unforeseen absence (e.g. a medical certificate).
  • Your payment is a reservation for the seminar date that you have selected. If you request a transfer prior to your scheduled seminar, a $20 administration fee applies. 
  • If there are less than the minimum number of participants attending, you will be transferred to another seminar, without incurring any additional fees.