CAREERS
Working at Amber Community offers flexibility, professional development and the opportunity to be a part of a unique organisation in Victoria. Benefits of working at Amber Community include generous NFP salary packaging options.
To apply, please include a current CV with a cover letter that addresses the selection criteria detailed in the position description of the vacancy you are applying for. This document will assist the hiring manager in establishing whether you have the relevant skills and experience to be successful in the role. In addressing the selection criteria, please provide information about your work history. Including qualifications, knowledge, skills and experience which are directly related to each selection criterion.
Selections to positions within Amber Community are based on values of appointment on merit and the provision of equal employment opportunity.
Part-time Intake Counsellor – Maternity leave contract
About us
Amber Community is a not‑for‑profit organisation providing specialised counselling and support to people affected by road trauma, and we work to influence safer attitudes and behaviours through education.
We offer free professional counselling online, by phone, and face‑to‑face at our Mitcham office. Our clients include bereaved families, friends and colleagues; injured people and their carers; drivers and passengers; witnesses; first on scene and those who offered assistance; and emergency service workers.
We also engage people with lived experience to help shape our services and deliver education programs aimed at reducing crashes, injuries and fatalities, and the associated trauma and grief.
About the role
We are seeking a part‑time Intake Counsellor (26 hours per week across four days) to join our counselling team.
This is a maternity leave contract position, classified under the SCHADS Award Level 3, with the pay point negotiated based on qualifications and experience.
This is a maximum-term parental leave cover role, expected to be for up to 13 months, subject to the return of the substantive role holder.
The role is primarily based at our Mitcham office, with flexible working arrangements available.
As the Intake Counsellor, you will oversee and manage our intake process and be a key point of contact for individuals seeking counselling or group support, joining our well‑connected and supportive team of experienced trauma and grief counsellors who provide short‑term counselling and support across Victoria.
Key responsibilities include:
- Managing incoming referrals and intake pipelines using a client management system
- Conducting the majority of intake calls for counselling and group support
- Ensuring intake procedures are followed consistently
- Providing initial emotional support, psychoeducation
- Assessing needs and service suitability
For many clients, the intake call is the first time they have spoken about their experience with someone who genuinely listens and understands. These conversations offer a warm introduction to our services and play a vital role in ensuring clients are supported and appropriately matched to services.
You will work closely with the counselling team to ensure our services remain accessible, coordinated and effective.
About you
You are a qualified Counsellor with experience in intake work who is professional, compassionate and client‑centred.
You are able to work independently while also contributing positively to a collaborative team, communicate with respect, warmth and professionalism, and manage referrals and documentation with strong attention to detail.
Experience supporting people affected by traumatic incidents and bereavement is highly regarded. Applications from recent graduates with relevant qualifications who are seeking to develop their skills in trauma‑informed and grief‑informed practice are welcome.
You bring a solid theoretical understanding of trauma and traumatic grief, along with the ability to build strong therapeutic relationships with clients during what is often a vulnerable first point of contact.
How to apply
Please refer to the position description for more information. To apply, please forward your resume and a cover letter addressing the skills and experience you bring, outlined above.
If you have any questions about the role or Amber Community, please contact our office or Renee Brauer, Manager of Counselling and Support Services, on 1300 367 797 or email renee.brauer@ambercommunity.org.au.
Applications close 5.00 pm Wednesday 25 February 2026. We may contact applicants as applications are received.
Join us in making regional roads safer
Group Facilitator – Regional Victoria
Amber Community is seeking passionate individuals in Regional Victoria to lead impactful road safety programs. If you’re based in or near Horsham, Swan Hill or Mildura, we want to hear from you!
Why join Amber Community?
Make a real impact
Lead brief intervention programs that encourage drivers to reflect on their choices, promoting safer roads and communities.
Flexible engagement
Enjoy casual, after-hours role, including evenings and some Saturday’s, that fit around your current commitments.
Community connection
Facilitate open, supportive conversations that build awareness and accountability, helping participants understand the broader impact of their driving behaviours.
What you’ll do
- Create a respectful and inclusive space for participants to discuss their driving behaviours.
- Facilitate group discussions using restorative practices and narrative frameworks.
- Support participants in identifying safer choices through peer discussion and personal reflection.
- Incorporate insights from lived experience speakers and emergency service presenters to deliver reality-based learning.
Who we’re looking for
- Experienced group facilitators from therapeutic, community, or educational backgrounds.
- Strong communicators capable of fostering supportive environments.
- Professionals available for casual, after-hours work, including evenings and some Saturdays.
How to apply
Interested? Call Chris Harrison at 0407 826 700 for a quick conversation about the role. To apply, send your CV and a brief cover letter outlining your experience and ability to meet the legal requirements to Chris Harrison.
Closing date
We’re eager to fill these positions, so please apply as soon as possible.
